Is your team always on the go? With Aircall you can make and receive calls via our mobile app and have every interaction logged in Freshdesk. inbound answered, missed call, voicemail, etc.), admins can select the status of the ticket created in Freshdesk: open, pending, resolved, or closed. All call comments captured in Aircall are also logged, along with a link to the call recording.įor each call outcome (e.g. Calls are automatically logged as a Call Ticket in Freshdesk along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. Reps save time on every call by getting rid of manual data entry. There's no need to spend time searching for the right record. The desktop app will be required to make use of the Click to Dial feature in Microsoft Teams. Link directly to the caller’s Contact page. For easy access to the Aircall app, it is recommended that all users pin Aircall to their sidebar Please make sure to also download the Aircall Desktop application from aircall.io/download. At a glance, you’ll see the caller’s name and customer status. These users will be sent an email and be prompted to install the Aircall desktop app to start receiving and making phone calls using your company phone number.With Aircall’s Insight Cards, caller details appear on the screen as soon as the phone rings. Discover why Aircall is the most popular phone solution on the HubSpot Marketplace and why our clients choose our integration to enable their customer facing teams to streamline call workflows, increase productivity, and track performance. To invite additional users to Aircall, go to the Teams section in Aircall, and click on " Create Team or User". You can invite your Pipedrive users to the same Aircall account and let everyone in your company use Aircall to receive and make phone calls. If you click on the Pipedrive Integration in the Aircall web app, you will be able to set up the type of activities you want each type of call to create. The integration will also allow you to log the phone calls as completed or in-progress activities in Pipedrive. Once you confirm, you should now be able to make calls in Pipedrive with Aircall seamlessly. When you click on a phone number in Pipedrive, you will be prompted by your browser to allow Aircall to be your default calling program. In order to set up a click-to-dial system in Pipedrive, you will have to first go to your Pipedrive company Tools and apps > Caller > Personal and set up the default calling method to " web+aircall:", as shown below:
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